North West Contact Centre Awards – winners announced
The winners of the 3rd Annual North West Call and Contact Centre Awards were revealed on the 16th October at the Crowne Plaza, Liverpool.After beating hundreds of entries from across the region, over 360 staff and supporters from the 29 organisations that made it through to the finalist stage gathered for the glittering presentation. Hosted by TV’s Jason Wood and organised by the University of Central Lancashire’s, CallNorthWest, the organisation responsible for supporting the call and contact centre sector in the region.
Tom Kirby, Director of CallNorthWest says “This year’s awards received an overwhelming response, each and every winner is a wonderful example of how call and contact centres are achieving excellence and we are delighted to be able to recognise everyone’s hard work and dedication. They should all feel very proud of their achievements.”
Vodafone scooped two awards for Private Sector Contact Centre of the Year and an individual award for Steven Johnson who picked up Team Leader of the Year, achieving top marks, the only entrant to do so. Pictured above from left to right Jason Goodyear from Qualifi presents Vodafone with the Contact Centre of the Year (over 50 seats) award.
O2 was awarded top honours in the Best Business in the Community category. Fiona Kinder, Customer Service Manager for Blackpool Pleasure Beach and member of the judging panel, said, “there was a real sense of pride at O2 that was quite moving, everyone was empowered to engage in activities for causes close to their hearts, it was clear that everyone was having a lot of fun!”
O2 made it oh two when Eileen Duffy triumphed in the Agent of the Year Category. A working mum who has been with O2 for seven years was described as “little Miss Sunshine” by the judges.
Liz Allman, HBOS (shown on the right) presents Eileen Duffy (shown on the left) from O2 with the award for Agent of the Year.
Liverpool Housing Trust was awarded top honours in the Contact Centre of the Year under 50 seats category. Tom Kirby, Director of organisers CallNorthWest and a judge on the panel commented, “It was clear to see the passion for customers, colleagues and employees, it was not just a job, they are making a real difference to people’s lives, their enthusiasm is electric”.
Pictured below, Liverpool Housing Trust celebrate winning Contact Centre of the Year (under 50 seats).
In their first year of entering the awards, Merseytravel scooped the coveted Team of the Year award. Described by the judges as “inspirational, a high performing team with great passion and belief displayed in all they do“. Pictured below, Merseytravel celebrate winning Team of the Year.
Glen Dimplex were especially proud of support worker Christelle Philips after she was presented with the award for Support Person of the Year for the second year in succession, the first time an individual has achieved such a feat.
Giants Vertex were delighted when Sue Sixsmith triumphed as Contact Centre Manager of the Year in the over 50 seats category. Pictured left, Steve Calderbank, Rethinking Consulting presents Sue Sixsmith, Vertex with her award.
Call and contact centres are important to the economic prosperity of the region employing 4.8% of the North West workforce (149,175). This makes the North West of England the centre of excellence for Customer Management.
Tweet22 Oct 2008
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