North East contact centres get set for 2012
Contact centres in the North East will have their eyes fixed on 2012 when the second North East Contact Centre Conference takes place at St James’ Park on Thursday March 13.
Taking inspiration from the countdown to the 2012 Olympics, delegates will explore how one of the North East’s most successful and fastest growing industries will look in four years’ time.
The conference, which will look to build on last year’s inaugural event, is focusing on team building, visioning, future technology and change management. Organised by Tyne and Wear Development Company, it is again sponsored by regional development agency One NorthEast with support from the Contact Centre Advisory Board.
The programme for the event has now been finalised and anyone wishing to attend is encouraged to visit www.contactcentreconference.com or phone 01642 803973 to register.
In keeping with the Olympic theme, Sir Clive Woodward will be the keynote speaker. The former world cup winning coach and current director of elite performance at the British Olympic Association will talk about maximising performance and building a winning team.
Other speakers lined up include Richard Reeves, Business Speaker of the Year 2007, who will present on embracing change and change management. Tim Shaw, senior consultant from Capgemini, will also speak about contact centres of the future.
Workshops will focus on customer relationship management; building the right team; future technology and individual development.
One of the key aims is to help contact centres in the North East remain competitive. Peter Shields, from regional development agency One NorthEast, explains: “This is key sector and one that’s hugely successful but standing still is not an option. As competition intensifies, we need to make sure the right skills and technology are available for growth.”
Paul Buie, manager of Tyne and Wear Development Company said: “The conference will explore areas critical to the development of contact centres in the North East. Last year’s event provoked healthy debate and we expect more of the same this time.”
