One Month Until Roundtable Conference

The Social Customer Service Roundtable Conference will be taking place in London on 14th and 15th October.

Organised by Our Social Times, the event is set to feature a wide range of speakers and topics, in addition to a 1-day strategy workshop hosted by Martin Hill-Wilson.

Topics the event will cover include:

• Integrating social media with other support channels
• Social customer service in highly regulated industries
• Measurement and evaluation
• International social customer service strategies
• Challenges facing big brands
• A guide to best processes
• Omni-channel strategies
• How to build a world-class customer support community

Guest speakers include:

• Ben Kay, formerly EE
• Clare Wilkerson, Direct Line
• Aislinn McGurk, Odeon
• Ronan Gillen, eBay
• Luke Brynley-Jones, Our Social Times