One-page overview of the Ofcom regulations
The latest Ofcom regulations, introduced earlier this year, have brought in tough penalties for all people making outbound phone calls.
But the regulations are highly complex and very difficult to understand. To help make the regulations clearer to understand here is a one-page ‘cheat sheet’.
Tony Hesketh
Many thanks to Tony Hesketh of Aspect for providing this cheat sheet. Tony found it was a lot easier to explain the regulations using this one-page document. He has also highlighted the impact that the changes have had on answer machine detection.
Download – Ofcom-one-page-summary.doc (Microsoft Word Format)
Please note that the document lists the main highlights of the Ofcom statement but does not constitute an exhaustive and complete list of points covered. The following document should be consulted for the full statement:
http://stakeholders.ofcom.org.uk/binaries/consultations/silentcalls/statement/silentcalls.pdf
Tweet28 Sep 2011 - Filed under Technology , Aspect Software, Hints and Tips, Ofcom, Outbound dialling
Liked this article? Why not get our free newsletter.
Related Pages
Post a comment
We'd love it if you could link back to us on your blog. Here is the code.
Subscribe to the free Call Centre Helper Newsletter