Online Event – Unanswered Questions on Social Media Integration in the Contact Centre 142 Filed under - Archived Content, Netcall THE DATE: 26th June, 2014 at 1pm THE LOCATION: Online THE DETAILS: The way customers interact with you is changing. With the rise of Social Media as a customer contact channel, are you, like 44% of forward-thinking contact centres, seeking to embrace social customer service? The upcoming panel webinar ‘Unanswered Questions on Social Media Integration in the Contact Centre’ with the Professional Planning Forum and Sentiment, will share best practice, research findings and tips on integrating multimedia in the contact centre. THE ORGANISERS: Netcall, Professional Planning Forum and Sentiment THE WEBLINK: https://www.netcall.com/how-are-you-managing-your-social-customers/ Author: Jo Robinson Published On: 20th May 2014 - Last modified: 7th Jul 2014 Read more about - Archived Content, Netcall Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter