Outsourcer launches Peugeot Customer Contact Centre

The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site.

The centre will act as the first point of contact for existing and prospective Peugeot customers and manages a range of services including customer relations, recalls and brochure fulfilment.

Client Delivery Director Michael Zarri, who will oversee management and delivery of the project, said: “We’re delighted to be working with Peugeot, who are one of the strongest and most well known automotive brands in the UK. Quality and efficiency is at the heart of everything we do and we’re looking forward to applying our knowledge and experience in this sector to keep Peugeot customers abreast of all the latest developments in the industry.”

The new centre will adopt epiCentre (email, phone and internet), The Listening Company’s multi-channel communication software that delivers customer service solutions by consolidating records canvassed at various stages during the customer lifecycle journey.

Amy Whisson, Manager of Contact Centre and Lead Management, Peugeot, said: “We’re delighted that we’ll be working with The Listening Company. They excel in the delivery of customer service solutions and innovative engagement strategies and are committed to covering all bases in the customer management lifecycle. We have every confidence that we’ll go on to form a successful, long-lasting partnership.”

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