Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Have you ever been in a meeting where somebody has casually used a word or a phrase that has just made you feel complete..
Read more...
We reveal seven useful tactics for better dealing with difficult customers in the contact centre. But before we present ..
Read more...
Contact centre advisors are often in situations where they just don’t feel that the customer is on the same wavelength..
Read more...
Zoom may be seen as an increasingly popular platform, but Brits would still rather keep personal interactions with famil..
Read more...
The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communi..
Read more...
RingCentral has shared research exposing the current views of UK workers when it comes to ways of working. Key highlight..
Read more...
More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new ..
Read more...
Recent research found that 75% of customers will spend more to buy from a company that offers a good customer experience..
Read more...
Two-thirds (67.2%) of Brits admit they do not change clothes to look smarter ahead of work video calls, according to n..
Read more...
Businesses always want to know more about what their customers are thinking and feeling. Organizations often use survey ..
Read more...