P&Q Challenge Workshops

Nexidia is sponsoring a set of workshops to help market leaders complete their first Strategic Quality Framework (SQF).

THE DATE: 23rd September 2014- 11th February 2015

THE LOCATION: Bristol

THE DETAILS:
As a topic that has sparked real interest within the contact centre industry, this is an opportunity to voice how you feel about the way performance management & quality monitoring currently works.

Nexidia is sponsoring a set of workshops to help market leaders complete their first Strategic Quality Framework (SQF). Led by Martin Hill-Wilson all eight stages in the framework will be covered. Each workshop will be a mix of debate/decision and action planning. The goal is to complete that stage and then prepare for the next stage(s) of the SQF in between workshops. The final two workshops will focus on preparing for the P&Q Assessment where delegates will be required to show how their previous ecosystem compares to their upgraded ecosystem.

To join the P&Q program and share your vision of how it could be with other senior people within the industry please email Zaiba Mian, EMEA Marketing Manager

Registration: 9.30am Workshop start time: 10.00am Workshop end time: 5.00pm.

Lunch, including refreshments in the morning and afternoon are also included.

P&Q Challenge Workshop Dates/Times:

Workshop 1 – Tuesday 23rd September 2014

Workshop 2 – Monday 20th October 2014

Workshop 3 – Friday 21st November 2014

Workshop 4 – Friday 12th December 2014

Workshop 5 – Tuesday 13th January 2015

Workshop 6 – Wednesday 11th February 2015

The P&Q Challenge Best Practice Awards – Thursday 2nd April 2015 (London – venue tbc)

Address: : Manchester Conference Centre, Sackville Street, Manchester, M1 3BB.

Awards Dinner: There will also be a P&Q Challenge Best Practice Awards Dinner where all companies that have completed the assessment have the opportunity to present their work, and the Best Upgrade examples will receive industry wide recognition for their achievement.

THE ORGANISERS: Nexidia