Password reset solution launched to reduce helpdesk calls

A self-service password reset solution has been launched to enable Windows users to securely reset passwords, without helpdesk support. Certero’s Passworks helps reduce the costs associated with resetting passwords, lowering user downtime and freeing up valuable resources.

With Government compliance procedures such as Code of Connection (CoCo) in place, the tool enables local authorities and public sector organisations to comply with industry standards and ensure employee passwords meet the required guidelines.

On average, password reset requests make up 10-30 per cent of all helpdesk calls, with each request costing from £32 to £90 in labour costs. The solution enables Windows users to reset passwords securely from the login screen, with no need for a separate PC. The solution enforces existing company password policies, such as length, complexity and history, and is fully encrypted.

John Lunt

John Lunt, managing director at Certero, comments, “The costs associated with password resets can run into tens of thousands of pounds. Businesses can take control of the problem and ensure any issues are resolved quickly and efficiently, allowing maximum uptime, productivity and cost reduction or avoidance, not to mention compliance with key Government programmes.”