Photos from the Improving Performance Conference

Over 200 delegates attended the ‘Improving Performance in the Contact Centre’ conference on Tuesday Nov 27th 2007 at the Brewery, London.

Over 200 delegates attended the 'Improving Performance in the Contact Centre' conference on Tuesday Nov 27th 2007 at the Brewery, London.

Delegates included BskyB, Eurotunnel, Punch Taverns, The AA, Metropolitan Police, Waitrose, Vodafone, Pearson VUE, Transport for London, The RAC and Saga Services.

We have compiled a special selection of photos from the event.

The event was hosted by Business Systems and supported by NICE, ICS, CCA, CMA

Chris Wood, Sales Account Manager from Verint

Chris Wood, Sales Account Manager from Verint explains to Eddy Datubo from C Hoare & Co. the intricacies of call recording to city delegates

Conference delegates listen intently to David Millett, Operations Director from Inclarity

Dave Millet, Inclarity

David Millett talks about the virtual call centre and technologies now available to support this

Delegates enjoy dessert

Robert Darby from DAR Consultants and John Mason from Bayerische Landesbank enjoy the delicious trifle of poached winter fruits dessert.

Delegates outline their recording needs

Hugh Neal from KPMG outlines his call recording needs to Tim Keigan from Business Systems and Mike Murley from ASC.

Delegates tuck into lunch

Dennis McGrath from Allan Chapman & James Insurance Brokers enjoys an early festive treat, the first of many to come.

Enzo Viscito, Inclarity, Richard Mill, BSL

Enzo Viscito, Sales Director from Inclarity captures the attention of Richard Mill, Managing Director of Business Systems

Gary Schmidt, Cuna Mutual Group

Gary Schmidt, talks about the benefits of precision monitoring and what it has meant for his organisation.

Exhibition Floor Plan

Delegates given some direction on what to see and where to go!

Marcus Hickman, CCA

Marcus Hickman, Executive Research Director for the CCA talks about the future of the contact centre and the changing consumer.

Martin Roberts, NICE Systems

Martin Roberts, Vice President of Marketing and Business Development at NICE Systems presents his views on how to create the high performance business.

Toby Sparrow and Paul Desbois from OPEX Hosting

Toby Sparrow and Paul Desbois from OPEX Hosting (both left of picture) get networking.

Phil Auden & Stephen Miller, ICS

Phil Auden and Stephen Millar from the ICS share their views on the day.

(L-R: David Millett, Operations Director, Inclarity, Toby Sparrow, NHS Account Manager, OPEX Hosting, Patrick Rogan CEO, East Berkshire Primary Care Out of House Services, Richard Mill, Managing Director, Business Systems, Stephen Owen, Technical Director BeVoice Data Systems, Marcus Hickman, Executive Research Director, Customer Contact Association)

Richard Mill, Business Systems

Richard Mill, Managing Director, Business Systems, acts as chair at the conference.

marketing team

The team behind organising the event (L-R: Sue Cusden, Marketing & Events Specialist, Business Systems, Wendy Levinson, Marketing Executive, NICE Systems, Sonia Alexandre, Database Manager, Business Systems, Tracy McAvoy, Marketing Manager, Business Systems)

Welcome sign