Photos from Welsh Contact Centre Awards 2015

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The winners of the Welsh Contact Centre Awards have been announced.

Top performers in the Welsh contact centre industry were honoured at an awards ceremony in the Wales Millennium Centre – hosted by Jonathan Ross.

Close to 700 guests attended the Welsh Contact Centre Awards – organised by the Welsh Contact Centre Forum – and saw employees from organisations across the country recognised for their outstanding contribution to the industry.

“As the contact centre industry continues to mature into one of the Welsh economy’s powerhouses, it gets harder and harder to walk away with a Welsh Contact Centre Award,” said Sandra Busby, Managing Director of the Welsh Contact Centre Forum. “Our sector contributes a huge amount both financially and socially to communities across the country. It is really important that its excellent work continues to be recognised. All our winners should be very proud of themselves, as they have been selected as the shining stars in an industry brought to life by more than 30,000 people.”

Individual Awards

Winner of Sales Agent of the Year - Adam Dixon, Media Wales

Winner of Sales Agent of the Year – Adam Dixon, Media Wales

Team Leader of the Year - Joint Winners

Team Leader of the Year – Joint Winners

Support Person IT - Shaun Collins

Support Person IT – Shaun Collins

Support Person HR Comms Engagement winner - Heather Adams, RCN Direct

Support Person HR Comms Engagement winner – Heather Adams, RCN Direct

Support Manager of the Year winner - Keith Osborne

Support Manager of the Year winner – Keith Osborne

Trainer of the Year winner - Jacqui Turner, Tesco

Trainer of the Year winner – Jacqui Turner, Tesco

Contact Centre Manager of the Year - Kelly-Anne-Ralph, PHS

Contact Centre Manager of the Year – Kelly-Anne-Ralph, PHS

Customer Service Representative of the Year - Joint Winners

Customer Service Representative of the Year – Joint Winners

Industry Leader Award winner - Lynda-Campbell, British-Gas

Industry Leader Award winner – Lynda Campbell, British Gas

Company Categories

Large Contact Centre of the Year - Virgin Media

Large Contact Centre of the Year – Virgin Media

Medium Contact Centre of the Year winner - Barclays HSD

Medium Contact Centre of the Year winner – Barclays HSD

Small Contact Centre of the Year winner - Molson Coors

Small Contact Centre of the Year winner – Molson Coors

Technology Award Winner - PHS Group

Technology Award Winner – PHS Group

Support Team of the Year Winner - HSBC

Support Team of the Year Winner – HSBC

Winner of the Facilities - Admiral

Winner of the Facilities – Admiral

People Engagement Winner - RCN Direct

People Engagement Winner – RCN Direct

People Development Winner - Lloyds Banking Group

People Development Winner – Lloyds Banking Group

Outsourced Contact Centre of the Year winner - Firstsource Solutions

Outsourced Contact Centre of the Year winner – Firstsource Solutions

Diverse Workplace - Joint Winners Firstsource Solutions & Connect Assist

Diverse Workplace – Joint Winners Firstsource Solutions & Connect Assist

Customer Service winner - HSBC

Customer Service winner – HSBC

Blackhorse Finance - Highly Commended for Customer Service

Blackhorse Finance – Highly Commended for Customer Service

Author: Megan Jones

Published On: 25th Mar 2015 - Last modified: 18th Dec 2018
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