Photos of European Call Centre Awards
JUST IN - we have a full set of photos from the European Call Centre of the Year awards. We are missing some of the names of the people, so if you recognise anyone please let us know.
Advisor of the Year:- Hayley Lythgoe , Customer Servicing, Barclays Commercial Bank

Best Small Call Centre - London Underground

Best Large Call Centre - Capita

Best Virtual Call Centre - Citigroup Barcelona Service Center, Spain

Best Outsourcing Partner - Capita with Dixons Stores Group International (DSGi)

Best Improvement Strategy - Coventry Building Society

Best Use of Technology - Homeserve Membership, Walsall

Best Centre for Customer Service - Global Bilgi, Turkey

Best Outbound Campaign - GARANTI BANK, Turkey

Best Product - QPC for Séntrel LMS & Virtual Class 2.0

Best People Practice - HCL BPO Services (NI), Belfast

Best Centre to Work For - British Gas, South Lanarkshire

Best Multi-Media Strategy - Virgin Wines

Corporate Responsibility Award - beCogent, North Lanarkshire

Contact Centre Manager of the Year - Michelle Blayney, Lloyds TSB

Industry Champion - Caroline Camfield, O2 Planing Administrator, Business Customer Service

Contact Centre Team of the Year - HM Revenue & Customs, Bathgate

Non-European Call Centre of the Year - KenCall EPZ, Kenya

And the wine started to flow!














