In Busy Periods, 45% of Contact Centres Monitor 2-4 Call Per Agent 3,824 Filed under - Archived Content, Polls The most popular option in our poll, was to monitor 2-4 agent calls each month. The surprise result of our findings was that 10% of contact centres said that they were able to monitor 11+ call every month, during such times, an impressive feat! Poll – “And when things get really busy …how many calls do you monitor per agent per month?” – answers 15%: 0 – 1 45%: 2 – 4 18%: 5 – 6 12%: 7 – 10 10%: 11 + Source: Call Centre Helper webinar: New Solutions for Quality Monitoring and Performance Management Sample size – 115 Date: March 2013 We have a Free Call Monitoring Form you might want to try Author: Jo Robinson Published On: 11th Sep 2013 - Last modified: 26th May 2023 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter