Card Security is Dealt with Pause and Resume Call Recordings Related Articles Pause and Resume Is Dead Introducing DTMF - ‘Card Payment by Phone’ Technology Using Call Recordings To Coach Staff 4 Ways To Use Call Recordings and Speech Analytics to Improve Performance 3,936 Filed under - Contact Centre Research, Compliance, Polls, Security From our poll results, you can see that the most popular method to deal with card security in the contact centre is to pause and resume call recordings, with 39% of the vote. Also, the percentage of those who replied that they “don’t worry much about it” was unsurprisingly low, with only 9% agreeing with the statement. Poll – “If You Take Card Payments How do You Deal With Card Security?” – answers We don’t worry much about it – 9% We tell the customer to go to the website – 11% Keypad entry by Customer – 15% We clean room the Contact Centre (e.g. no paper) – 26% Pause and Resume call recordings – 39% Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date – November 2014 Author: Megan Jones Published On: 6th Mar 2015 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Compliance, Polls, Security Recommended Articles Pause and Resume Is Dead Introducing DTMF - ‘Card Payment by Phone’ Technology Using Call Recordings To Coach Staff 4 Ways To Use Call Recordings and Speech Analytics to Improve Performance Related Reports White Paper: Consumer Duty Compliance Through Effective QA 1 Comment Interesting poll. The most popular method still seems to be the Pause and Resume call recordings amongst our clients. We do have one client however where we have designed a true PCI Compliant solution where the use of our technology falls outside the scope of PCI whilst taking card payments successfully. Shahid 9 Mar at 18:47 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter