Poll – Do you do multi-skilling in your contact centre?

Views - 570

4.Do-you-do-multi-skilling-in-your-contact-centre
During our webinar “Forecasting and planning a multi-skilled workforce” our audience were asked “Do you do multi-skilling in your contact centre?”

Poll answers
5% – No
4% – No, but we are planning it
27% – Some people are Multi-skilled
38% – Most people are Multi-skilled
24% – Everyone is multi-skilled

Source: Call Centre Helper website webinar poll    Sample size – 151    Date: February 2013

Here is a link to the webinar: Forecasting and planning a multi-skilled workforce

2 Jul 2013 - Filed under Polls ,

Views - 570

Liked this article? Why not get our free newsletter.

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Sabio 3 Events
Button Adverts
Sabio 3 Events

Latest Jobs
Leeds or London office
Up to £33,925 plus £3,520 London Allowance (if applicable)
Presales Consultant Midlands/ South/ North England
BT Channel Director Midlands/ South/ North England
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
Does Average Handling Time have a place in the future of customer service?




Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper