Poll – Do you do multi-skilling in your contact centre?
During our webinar “Forecasting and planning a multi-skilled workforce” our audience were asked “Do you do multi-skilling in your contact centre?”
5% – No
4% – No, but we are planning it
27% – Some people are Multi-skilled
38% – Most people are Multi-skilled
24% – Everyone is multi-skilled
Source: Call Centre Helper website webinar poll Sample size – 151 Date: February 2013
Here is a link to the webinar: Forecasting and planning a multi-skilled workforce
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