24% of Contact Centres Ensure That ALL Staff Members are Multi-Skilled 1,913 Filed under - Archived Content According to our poll, almost a quarter of contact centres make certain that all of their agents are multi-skilled, with a further 38% containing mostly multi-skilled agents. Poll – Do you do multi-skilling in your contact centre? – answers No – 5% No, but we are planning it – 4% Some people are Multi-skilled – 27% Most people are Multi-skilled – 38% Everyone is multi-skilled – 24% Source: Call Centre Helper webinar: Forecasting and planning a multi-skilled workforce Sample size – 151 Date: February 2013 Author: Jo Robinson Published On: 2nd Jul 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter