Only 18% of Contact Centres have a 360 Degree View of the Customer 1,726 Filed under - Archived Content During our webinar “How to make your agents more productive” our audience were asked “Do you have a 360 degree view of the customer?” Answers Yes 18% No 51% Not Sure 31% Source: Call Centre Helper website webinar poll Sample size – 103 Date: December 2012 Here is a link to the Webinar: How to make your agents more productive Author: Jonty Pearce Published On: 30th Jan 2013 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter