Most Contact Centres Don’t Measure Traffic Generated From Their Website 449 Filed under - Archived Content The majority of contact centres don’t measure how many of their calls are generated by customers bouncing from their website. However, 25% of participants were not sure if their contact centre was able to do so. Poll – “Do you measure how much of your call demand is generated by your website?” – answers Yes – 29% No – 46% Not Sure – 25% Source: Call Centre Helper webinar poll – Webinar: How To Transform Customer Contact in the Contact Centre Sample size – 51 Date: February 2015 Author: Megan Jones Published On: 22nd May 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter