Just 13% of Contact Centres Have No Plans for a Personalisation Strategy 3,275 Filed under - Archived Content According to our poll, 87% of contact centres already have implemented, or have plans to implement, some form of personalisation strategy. In addition, not one of the 100+ industry professionals surveyed admitted to dismissing the notion completely in their contact centre. Poll – Does your Contact Centre have Some Form of Personalisation Strategy? – answers We’re already doing it – 42% In the plan for the next 12 months – 27% On the horizon – 18% No plans – 13% We’ve rejected the idea – 0% Source: Call Centre Helper webinar: Customer Experience: Making it personal Sample size – 138 Date: February 2013 Author: Jo Robinson Published On: 20th Oct 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter