Most customer feedback is actually read

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Filed under - Archived Content,

During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked  “How do you use customer feedback?”

Poll answers

We use overall percentage scores    50%
We call back unhappy customers    53%
We read all comments    61%
We sample some comments    14%
We mainly ignore comments    2%

Source: Call Centre Helper website webinar poll    Sample size – 198    Date: May 2014

Here is a link to the webinar: ALL NEW 30 Contact Centre Tips

Author: Jo Robinson

Published On: 12th Sep 2014 - Last modified: 18th Feb 2020
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