Most customer feedback is actually read 523 Filed under - Archived Content, Feedback During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked “How do you use customer feedback?” Poll answers We use overall percentage scores 50% We call back unhappy customers 53% We read all comments 61% We sample some comments 14% We mainly ignore comments 2% Source: Call Centre Helper website webinar poll Sample size – 198 Date: May 2014 Here is a link to the webinar: ALL NEW 30 Contact Centre Tips Author: Jo Robinson Published On: 12th Sep 2014 - Last modified: 18th Feb 2020 Read more about - Archived Content, Feedback Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter