Less Than One in Every Five Contact Centres Have “Highly Engaged” Agents 392 Filed under - Archived Content According to our poll, just 17% contact centre managers consider their agents to be highly engaged at work. However, an additional 48% believed that their agents were engaged to some extent. Poll – On a scale of 1 to 5 – How engaged are your agents? – answers Very Disengaged – 1% Slightly Disengaged – 12% Neutral – 22% Somewhat Engaged – 48% Highly Engaged – 17% Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance Sample size – 173 Date: March 2015 Author: Megan Jones Published On: 22nd Jul 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter