Average Handling Time (AHT) is usually over 4 minutes 1,173 Filed under - Archived Content, Average Handling Time (AHT), Polls The viewers of our webinar “10 Smart Ways to Improve Average Handling Time” were asked “How long is your Average Handling Time (AHT)?” Poll answers 0 – 59 Seconds – 2% 60 – 199 Seconds – 8% 120 – 239 Seconds – 17% 240 – 359 Seconds – 31% 360 + Seconds – 31% Source: Call Centre Helper website webinar poll Sample size – 181 Date: September 2014 Here is a link to the webinar: 10 Smart Ways to Improve Average Handling Time Author: Megan Jones Published On: 1st Nov 2014 - Last modified: 18th Sep 2019 Read more about - Archived Content, Average Handling Time (AHT), Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter