Some Contact Centre Agents Have to Log Into Over Ten Different Systems

According to our poll, 7% of contact centre agents have to log into ten or more different computer systems to do their job.

However, the average figure was significantly less, with 4-5 the most common number.

Poll – On a daily basis, how many computer systems do your agents have to log in to? – answers

1 System: 8%
2-3 Systems: 29%
4-5 Systems: 38%
6-9 Systems: 18%
10+ Systems: 7%

Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance     Sample size – 173     Date: March 2015