Nearly One in Five Contact Centres Report on 10+ Key Metrics a Month 586 Filed under - Archived Content, Contact Centre Reporting, Metrics According to our poll, 17% of contact centres report on an impressive 10+ metrics every month, with the most popular option selected being between 5-9, with 51% of the vote. These figures demonstrate the focus contact centres now have on measuring performance, with just 4% reporting on either zero or one metric every month. Poll – How many key metrics do you report on every month? – answers 0-1 – 4% 2-4 – 28% 5-9 – 51% 10-14 – 6% 15+ – 11% Source: Call Centre Helper Webinar Poll – Webinar: Contact Centre Metrics Sample size – 254 Date:June 2015 Author: Megan Jones Published On: 18th Nov 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content, Contact Centre Reporting, Metrics Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter