Most Contact Centres Can Only Handle Calls in One Language

According to our poll, just 42% of contact centres have the capability to handle more than one language in the contact centre.

Furthermore, only 2% can support ten or more languages, whilst 7% can manage five to nine.

Poll – “How many Languages do you Handle in your Contact Centre?” – answers

• 58%: 1 language
• 19%: 2 languages
• 14%: 3 – 4 languages
• 7%: 5 – 9 languages
• 2%: 10+ languages

Source: Call Centre Helper webinar: Forecasting and planning a multi-skilled workforce     Sample size – 151     Date: February 2013