Greater Connections With Other Departments can Solve Customer Journey Issues 427 Filed under - Archived Content According to our poll, 65% of contact centre professionals believes that joining up with other departments, to improve communication etc., will better the customer journey. Poll – What Could Help to Solve Problems on the Customer Journey – answers Avoid demand created by others e.g. marketing – 17% Lync / instant messaging – 22% CRM – 48% Agent desktop – 51% Joined up with other departments – 65% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar – Improving First Contact Resolution Sample size – 148 Date: October 2014 Author: Megan Jones Published On: 21st Jan 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter