Conflicting Priorities are Preventing Personalised Customer Experiences 2,519 Filed under - Archived Content The biggest barrier of a personalised customer experience is the conflicting priorites of the contact centre, according to 70% of industry experts. Lack of resources (being too busy), insufficient budget and lack of awareness are also significant hurdles for many contact centres to do so. Poll – “What barriers do you have to delivering a personalised customer experience?” – answers Lack of awareness – 30% Lack of resources (We are too busy) – 51% Lack of budget – 44% Lack of buy in from senior management – 18% Conflicting priorities – 70% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper website webinar poll Sample size – 138 Date: February 2013 Here is a link to the webinar: Customer Experience: Making it personal Author: Jo Robinson Published On: 4th Jul 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter