The Average Contact Centre Cost Per Call is £3.50 Related Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call What Is the Average Lifespan of a Call Centre Agent? 7 Strategies for Improving Call Centre Average Handle Time 7,270 Filed under - Contact Centre Research, Polls Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5. Poll – “What is your Average Cost per Call” – answers More than £10.00 – 6% £5.00 – £9.99 – 23% £2.00 – £4.99 – 40% Under £2.00 – 31% Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity Sample size – 108 Date: September 2014 Please note that there is a more recent 2016 version of this survey here. Author: Megan Jones Published On: 22nd Oct 2014 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call What Is the Average Lifespan of a Call Centre Agent? 7 Strategies for Improving Call Centre Average Handle Time Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter