Proactive Customer Service is the Key to Boost Customer Satisfaction

According to our poll, the majority of contact centre professionals view proactive customer service as the greatest method of improving customer satisfaction, as voted for by 31% of those surveyed.

Poll – “What strategies for customer satisfaction would you be most likely to implement?” – answers

Proactive customer service – 31%
Defining the right culture – 24%
Collecting customer feedback – 20%
Using customer oriented measures – 14%
Creating an emotional connection – 10%

Source: Call Centre Helper webinar: 5 great ways to improve customer satisfaction     Sample size – 85     Date: January 2013