Less Than Half of Contact Centres Use Noise Cancelling Headphones

Modern developments in headset technology are yet to make a big impact in the contact centre world, according to our poll. As you can see below, only 43% of contact centers use noise canceling headsets, whilst a meager 14% have implemented wireless technology.

Poll – “Which headsets do you use?” – answers

One Ear (Monaural) – 34%
Two Ears (Binaural) – 69%
Noise Cancelling – 43%
Wireless – 14%
Corded – 69%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar poll  How to reduce background noise in the contact centre  Sample size – 59      Date: June 2014