Preview line-up of Call Centre Expo 2013

Genesys Demo Thursday Agent Superpowers box

Take a look at our preview of Call Centre Expo 2013 which is taking place next week week at Olympia.

So, what’s on offer at the Olympia Exhibition Centre in London on Wednesday, 2nd and Thursday, 3rd October this year?

See the latest range of wireless headsets

Jabra will be showcasing their range of corded and wireless headsets specifically suited for the contact centre, as well as providing valuable information on EU Control of Noise at Work legislation, the benefits of noise-cancelling headsets and how wireless devices can facilitate even greater efficiency and productivity.

Jabra will also be giving away one of their latest products, the Jabra Solemate portable speaker, in their CC Expo free prize draw.

Jabra – stand E22

Find out the truth about customer contact through social media

Aspect Software will be debunking myths about customer contact through social media and demonstrating the true potential the channel can offer forward-thinking organisations.

Solutions Consultant Dave Ogden will be taking to the stage at 2pm on Thursday, 3rd October to present ‘Social media and future solutions’ and discuss how your organisation can benefit from incorporating social media into the customer contact strategy.

Aspect are also presenting their cloud-based social platform ‘Aspect Social’, which aligns the interactions organisations have with customers on Facebook and Twitter with their overall customer contact operations.

In addition, they will be giving away a Kindle Fire HD. All you have to do is break the safe’s four-digit code and it’s yours to walk away with.

Aspect Software – stand H20

Aspect at last year’s Call Centre Expo

Check out an on-screen demo of ‘keypad payment by phone’

Syntec will be presenting ‘Seamlessly integrate virtual call centre, PCI DSS and caller analytics – in the cloud’ at the People & Technology Solutions Theatre at 12.30pm on Thursday, 3rd October.

The company’s stand will also include a separate area for an on-screen demo of the CardEasy customer ‘keypad payment by phone’ PCI DSS compliance system.

Syntec – stand D40

Get a free business ‘health check’

Ultra Communications will be offering attendees the chance to ‘Health Check’ their businesses for free. Their expert consultants will be on hand throughout both days to offer advice and information on a range of hot topics, including: performance optimisation, industry compliance (including PCI), business productivity and efficiency.

They will also be doing live demonstrations of their Ofcom guaranteed Dialler & PCI secure card payment solutions and inviting delegates to join them at the Ultra Juice Bar for freshly made fruit juices and smoothies.

Ultra Communications – stand E20

Learn how to unlock the power of customer insight

Jon Ezrine, Chief Operating Officer, Nexidia, will be presenting ‘Unlocking the power of customer insight’ in the Customer Service Excellence Area at 11am on Wednesday, 2nd October.

Nexidia – Customer Services Excellent Area

Get fresh advice on technical issues or purchases

Business Systems will be hosting a clinic and offering fresh advice and ideas on technical issues or purchases.

With nearly 25 years of industry knowledge, and representing a variety of manufacturers, they will be providing solutions on call recording, quality monitoring, speech analytics, workforce management, customer feedback, and service and support.

Business Systems – stand F20

The Business Systems stand at CC Expo 2012

Discover how to future-proof your contact centre

Interactive Intelligence will be addressing how its technologies are helping its customers to future-proof their contact centres.

The company will also be demonstrating how it is helping businesses to embrace the cloud and showcasing how innovations in unified communications and business process management can be used to streamline customer communication strategies.

In addition, Dave Paulding (Regional Sales Director – UK, Middle East & Africa) will be available at the event to talk through what the contact centre of the future will look like.

Interactive Intelligence – stand C32

Learn more about business and professional accreditation

The Professional Planning Forum will be talking about their recently launched initiatives, including:

•    Customer Contact Innovation Awards 2014
•    BSc in Customer Contact Planning and Management
•    Business Accreditation
•    Professional Accreditation
•    Industry-specific skills framework

The Professional Planning Forum – stand B60

Find out how to build a mobile contact centre in less than an hour

NewVoiceMedia will be hosting a number of exciting workshops and solution presentations, including ‘Guiding you through the first steps to creating a mobile contact centre’, which will involve building a contact centre in less than an hour.

This workshop will be held in the Workshop Theatre at 10am on Wednesday, 2nd October and will be chaired by Paul Turner (Chief Operating Officer). It promises to be a valuable session for those who want to find out about setting up a mobile contact centre.

NewVoiceMedia – stand F30

NewVoiceMedia at CC Expo 2012

Hear about the latest trends affecting the contact centre industry

Plantronics will be discussing the latest trends affecting contact centres today, including the rising popularity of home-working schemes and the emergence of technologies such as Contextual Intelligence (CI) – a technology that enhances communication between connected devices and equips them with predictive capabilities.

In light of this emerging industry trend, they will be showcasing how CI extends the capabilities of the latest hands-free headsets to improve business efficiency, and how businesses can best implement CI in the workplace to get the most out of this technology.

Plantronics – stand C14

Watch a demonstration of LiveOps Engage

LiveOps will be demonstrating LiveOps Engage, a web-based, multichannel cloud contact centre which allows you to select channels of your choice, from social media (Twitter/Facebook), chat and email, to voice and SMS. The easy-to-use LiveOps Engage agent desktop is equally easy to deploy and can be up and running in a matter of weeks.

LiveOps – stand D60

Discover how you can create better customer service journeys

eGain will be demonstrating how the very latest in customer experience technology innovations are helping some of the UK’s largest organisations create better customer service journeys.

The ability to create better customer service journeys, no matter what stage of the journey your customers are on, will enhance customer loyalty and, in turn, your bottom line.

eGain – stand E10

Build and customise your own unified desktop

mplsystems will be launching the next generation of their intelligentDesktop, which enables customer service operations to create and customise their own ‘smart’ agent desktops quickly, using a simple, drag and drop, fully user-configurable, ‘no coding’ model.

They will also be letting visitors explore their new configurable, multichannel Unified Desktop on-stand demo; giving you the chance to build and customise your own Unified Desktop , add in Social Monitoring and Response tools , and try the new Mobile Apps and Visual IVR.

mplsystems – stand E40

mplsystems last year

Find out how to improve efficiency in your contact centre

Noble Systems will be showcasing its contact centre decisioning and analytics applications. The Noble IQ technology suite improves efficiency and effectiveness by identifying the best consumers to contact proactively, the best time to contact them and the best method or channel to reach them.

“We’re looking forward to showing our Noble IQ suite of Data Analytics products to help companies more effectively establish contact with their consumers,” said Colin Chave, General Manager of Noble Systems EMEA.

Noble Systems – stand E10

See a live demonstration of injixo WFM

injixo will be demonstrating their cloud-based workforce management solution, injixo WFM, which does not require upfront capital investment in expensive software licences and servers. The injixo WFM software is offered at the price of £9 per user per month.

“Come and see live demonstrations of our latest innovations, including our agent self-service app for iPad and iPhone” said Chris Dealy, Sales Director at injixo.

injixo will also be offering visitors the chance to win an Apple iPad.

injixo – stand H60

Learn how to improve customer service and business efficiency

ctalk will be offering advice on improving customer service and business efficiency, and discussing their contact centre system – a solution for business communications, which helps companies to elevate their professional image by identifying and effectively solving current business communication challenges.

They will also be highlighting the benefits of inbound, outbound and multimedia-blended functionality, which only adds the features you need, when you need them.

ctalk – stand B10

See the launch of Vocalcom’s latest software

Vocalcom will be launching their latest Software Release, which focuses on new additional capabilities around multichannel and social customer service to their flagship All-In-One contact centre platform.

Vocalcom – stand F40