Professional Planning Forum
Company Name: Professional Planning Forum
Address: 12 Baldwyn Gardens, Acton, London, W3 6HH
Tel No: 0333 123 5960
Contact Name: Kirsten Wiltshire
Contact Email: info@planningforum.co.uk
Weblink: www.planningforum.co.uk
Profile: The Professional Planning Forum is the independent industry body, promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, specialist training, accreditation and bespoke support. Our aim is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience.
Particular areas of interest include: Planning Fundamentals, Home working, Lifestyle Planning, Back Office, Management Information, Planning for Outbound, Public Sector and Customer Planning. The specialist skills required to plan for a well balanced operation require specialist support. Why struggle on your own when the industry has its own forum for best practice and professional development?
Categories:
- Workforce Management Optimisation
- Training
- Contact Centre Best Practice
7 Apr 2010
Filed under Agent Coaching and Monitoring, Call Centre Directory, Consultancy, Workforce Management
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