Quality is key
As soon as quality is gone, productivity diminishes and once-achievable goals become far from close.
Quality monitoring and score marking is imperative.
Keep on top of it and you have an easy job, people perform and your customers remain happy.
Let it slip and productivity will go down and you risk losing customers.
(Thanks to Nathan)
Tweet27 Aug 2012 - Filed under Jonty's Tips , quality monitoring
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