http://www.callcentrehelper.com/question-do-i-try-the-landline-or-mobile-first-2775.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/question-do-i-try-the-landline-or-mobile-first-2775.htm/comment-page-1#comment-10771 Mike Boyle Thu, 19 Mar 2009 11:30:20 +0000 http://www.callcentrehelper.com/question-do-i-try-the-landline-or-mobile-first-2775.htm#comment-10771 Unfortunately there is no simple answer to the question. The answer will depend on the customer profile/line of business/application. For example, if you are a pay as you go mobile telephony supplier and your customers are mainly young, you might only call mobile numbers. You might also consider what time is best to call what type of number. Hence, you may well need to analyse call effectiveness, using a range of tools and techniques from tick-sheets to sophisticated software solutions. A good outbound solution will have some capability to help you learn from your experience. Unfortunately there is no simple answer to the question. The answer will depend on the customer profile/line of business/application. For example, if you are a pay as you go mobile telephony supplier and your customers are mainly young, you might only call mobile numbers. You might also consider what time is best to call what type of number. Hence, you may well need to analyse call effectiveness, using a range of tools and techniques from tick-sheets to sophisticated software solutions. A good outbound solution will have some capability to help you learn from your experience.

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