Comments on: Question: Do you give agents paid time to log on? http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mark Andrews http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm/comment-page-1#comment-7360 Mark Andrews Thu, 15 Jan 2009 18:45:59 +0000 http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm#comment-7360 Same with us, if you worked in a shop you would be expected to be on the till ready to serve when your shift starts. It shouldn't take agents more than a couple of minutes to log in to their systems. Same with us, if you worked in a shop you would be expected to be on the till ready to serve when your shift starts. It shouldn’t take agents more than a couple of minutes to log in to their systems.

]]> By: Laura http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm/comment-page-1#comment-6722 Laura Sat, 27 Dec 2008 11:18:31 +0000 http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm#comment-6722 In my call centre in Canada, yes, agents are definitely expected to be logged in and ready to take calls at the start of their shift. It would be similar to servers, they are expected to be ready to take tables at the start of their shift; not to come in, then get changed...etc.... In my call centre in Canada, yes, agents are definitely expected to be logged in and ready to take calls at the start of their shift. It would be similar to servers, they are expected to be ready to take tables at the start of their shift; not to come in, then get changed…etc….

]]> By: Nik Kellingley http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm/comment-page-1#comment-5201 Nik Kellingley Tue, 18 Nov 2008 10:19:58 +0000 http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm#comment-5201 You really should give paid time to log in - particularly if you only pay minimum wage as the additional time puts you potentially in breach of the minimum wage act. But assuming that their terminals and phones are switched on before they arrive at their desks - I reckon 1 minute or 2 at the most should be enough to cover things. You really should give paid time to log in – particularly if you only pay minimum wage as the additional time puts you potentially in breach of the minimum wage act.

But assuming that their terminals and phones are switched on before they arrive at their desks – I reckon 1 minute or 2 at the most should be enough to cover things.

]]> By: Janet http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm/comment-page-1#comment-5108 Janet Sun, 16 Nov 2008 12:16:32 +0000 http://www.callcentrehelper.com/question-do-you-give-agents-paid-time-to-log-on-2334.htm#comment-5108 My work place does not pay us to log in a few minutes to prepare our workstations & log into our phones. We are to be ready & available at the beginning of our scheduled shift. My work place does not pay us to log in a few minutes to prepare our workstations & log into our phones. We are to be ready & available at the beginning of our scheduled shift.

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