Question: I need some tips to improve agents convincing skills – any ideas?

I would like some tips on how to improve call centre agents convincing skills.

Any ideas?

Filed under: Open questions

20 Aug 2008

6 Answers

    In my opinion the best way to be convincing is to believe in the product, Do you’re agents honestly believe in and appreciate the product?

    Comment by Colleen Christensen — 18 Oct 2008 @ 3:46 am

    Mr./Ms. _____ sometimes it is not a matter of interest, but a matter of benefit. (Sales Pitch)

    Comment by anil dogra, India — 18 Oct 2008 @ 8:32 am

    “Mr. Winter, I am glad to additionally share, that you can surely avail full talk time on our ___recharge”/ “Mr…it is a pleasure to offer the itemised bill to you at only Rs….monthly rental”/ Mr..you are our valued customers & I am sure you would be delighted to transfer your Prepaid to a Postpaid connection which offers reduced rates at the same number”.

    Comment by Pinaz — 27 Oct 2008 @ 1:35 pm

    Product knowledge, classroom training with rebuttals, constant real time role playing, and tons of praise and enthusiasm!
    Jeanette
    TM Manager

    Comment by Jeanette — 30 Oct 2008 @ 2:18 pm

    AT First look i would say A leader must lead with an example.and If you are able to do the thing then u have to observe where agents are facing problem and dont let them know that you are observing them and when u come to know then try to play a small session of game and then come to point it will make 100% effect coz while playing a game they would give their 100% responce then u can bang ur target..Cheers..Nilesh

    Comment by Nilesh Patel — 31 Oct 2008 @ 5:24 pm

    Which is the industry ? What is the agents’ role i.e. who do they convince and for what ?

    Comment by J B Roy Chowdhury — 2 Nov 2008 @ 5:00 pm

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Question: I need some tips to improve agents convincing skills – any ideas?
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