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Answers: I need some tips to improve agents convincing skills – any ideas?

I would like some tips on how to improve call centre agents convincing skills.

Any ideas?

20 Aug 2008

Filed under Call Centre Answers

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Comments on: Answers: I need some tips to improve agents convincing skills – any ideas?

In my opinion the best way to be convincing is to believe in the product, Do you’re agents honestly believe in and appreciate the product?

Posted by Colleen Christensen — 18 Oct 2008 @ 3:46 am

Mr./Ms. _____ sometimes it is not a matter of interest, but a matter of benefit. (Sales Pitch)

Posted by anil dogra, India — 18 Oct 2008 @ 8:32 am

“Mr. Winter, I am glad to additionally share, that you can surely avail full talk time on our ___recharge”/ “Mr…it is a pleasure to offer the itemised bill to you at only Rs….monthly rental”/ Mr..you are our valued customers & I am sure you would be delighted to transfer your Prepaid to a Postpaid connection which offers reduced rates at the same number”.

Posted by Pinaz — 27 Oct 2008 @ 1:35 pm

Product knowledge, classroom training with rebuttals, constant real time role playing, and tons of praise and enthusiasm!
Jeanette
TM Manager

Posted by Jeanette — 30 Oct 2008 @ 2:18 pm

AT First look i would say A leader must lead with an example.and If you are able to do the thing then u have to observe where agents are facing problem and dont let them know that you are observing them and when u come to know then try to play a small session of game and then come to point it will make 100% effect coz while playing a game they would give their 100% responce then u can bang ur target..Cheers..Nilesh

Posted by Nilesh Patel — 31 Oct 2008 @ 5:24 pm

Which is the industry ? What is the agents’ role i.e. who do they convince and for what ?

Posted by J B Roy Chowdhury — 2 Nov 2008 @ 5:00 pm

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