Comments on: Answers: What is deemed as a suitable level of ‘idle time’? http://www.callcentrehelper.com/question-what-is-deemed-as-a-suitable-level-of-idle-time-2447.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Emma Jenkins http://www.callcentrehelper.com/question-what-is-deemed-as-a-suitable-level-of-idle-time-2447.htm/comment-page-1#comment-16699 Emma Jenkins Thu, 21 May 2009 12:24:20 +0000 http://www.callcentrehelper.com/question-what-is-deemed-as-a-suitable-level-of-idle-time-2447.htm#comment-16699 It's difficult to answer that question without knowing a little more about the roles your staff perform. For example, you'd naturally expect an outbound operation with an auto-dialler to have a different operating pattern to a customer services line with peak call rates in the mornings. Let us know a bit more about the environment you're in, and perhaps I can help in more detail. Emma. It’s difficult to answer that question without knowing a little more about the roles your staff perform. For example, you’d naturally expect an outbound operation with an auto-dialler to have a different operating pattern to a customer services line with peak call rates in the mornings. Let us know a bit more about the environment you’re in, and perhaps I can help in more detail.

Emma.

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