Question: Which are the largest call centres in the UK?
Which are the largest call centres in the UK?
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RBS Insurance created the World’s largest virtual call centre a couple of years ago - Churchill, Direct Line, NIG, UKi, Privilege, etc.
I guess as businesses focus on efficiency, larger call centres will reduce in size…
Comment by Darren Degiorgio — 13 Aug 2008 @ 3:37 pm
I think that the largest call centres in the UK are Direct Line, Garlands, First Direct, Lloyds TSB and Barclaycard.
Comment by jontypearce — 17 Aug 2008 @ 7:58 pm
Are we talking in terms of single site here or a multi-site virtual contact centre? I’d wager that in terms of VCC capacity, NHS Direct is made up of 36 sites across the country of hub and spoke formation-pretty vast!
Comment by Rob — 22 Oct 2008 @ 5:57 pm