Answers: Incentivised Training to Promote Retention? Related Articles 50 Call Centre Training Tips Top 50 Customer Service Interview Questions - with Answers How to Keep on Top of Training in a Short-Staffed Contact Centre Improving Customer Retention With Journey Analytics © chokniti - Adobe Stock - 309975507 3,390 Filed under - Call Centre Management, Retention I am interested in setting up a degree programme for the employees of my contact centre to help promote retention. I heard that Airmiles had started a similar scheme and wondered if anyone knows whether it or other such schemes have proved successful ? We’re based in Manchester.’ Answer 1: Incentivised Training using any government funding available, especially for 16-18 year olds. And take advantage of the new part funded government training for team leaders and managers. With thanks to Barry. Author: Jo Robinson Published On: 20th Mar 2009 - Last modified: 12th Aug 2022 Read more about - Call Centre Management, Retention Recommended Articles 50 Call Centre Training Tips Top 50 Customer Service Interview Questions - with Answers How to Keep on Top of Training in a Short-Staffed Contact Centre Improving Customer Retention With Journey Analytics 2 Comments Define degree programme… Chris Roberts 21 Apr at 02:56 I work for eccommerce company and currently a TL for 60 people. How legal is this because its exceptionally draining. I have 7 learners, 16 permanents and the rest temps.They do not pay me any additional money nor but say I can have some time off for days I work 12 hours or more a day. What do I do Shafieka 5 Nov at 12:11 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter