Half of Agents are Permitted to Read Whilst Working on the Phones

According to our poll, 50% of agents are allowed to read when interacting with customers.

However, 17% were only permitted to read company training material.

Poll – Are your agents allowed to read whilst working on the phones? – answers

Yes, they can read whatever they want – 33%
Yes, but only company training material – 17%
No, but they are allowed puzzle books – 3%
No, we don’t want our agents to be distracted – 46%

Source: Call Centre Helper website reader poll     Votes: 605     Started: 29 Nov 2013