Contact Centres are Asking Agents to Help Customers on More Than Ten Apps Related Articles Super-Agents: The Top Ten Qualities of Great Contact Centre Agents An Introduction to... Mobile Customer Service Apps Only One in Ten Contact Centres Have a Single Knowledge Source Will Messaging Apps Become the Next Mainstream Channel? 1,926 Filed under - Contact Centre Research, Customer Management, Polls 23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry. Poll – “How many applications do your agents use to help a customer?” – answers 1-2: 20% 3-4: 29% 5-6: 18% 7-10: 9% More than 10: 23% Source: Call Centre Helper website reader poll Votes: 201 Date: March 2012 Author: Jo Robinson Published On: 24th Mar 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Customer Management, Polls Recommended Articles Super-Agents: The Top Ten Qualities of Great Contact Centre Agents An Introduction to... Mobile Customer Service Apps Only One in Ten Contact Centres Have a Single Knowledge Source Will Messaging Apps Become the Next Mainstream Channel? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter