THE DATE: 12th June 2008
THE ORGANISERS: Business Systems and the ICS
THE LOCATION: The Studio, Cannon Street, Birmingham
THE DETAILS: This Regional ICS Customer Service Forum hosted by Business Systems showcases improvements which can be made in the contact centre designed to enhance performance and improve service delivery. Highlighting best practice, find out how Surrey Police implemented an award winning quality programme and what technologies exist to leverage the virtual call centre. Call Recording, Quality Monitoring and Business Analytics all have a part to play in setting standards for delivering customer service but how can you make it work for your organisation, find out in this forum!
THE WEBLINK: http://www.businesssystemsuk.com/events_ics.asp