Registration for Call Centre & Customer Management Expo 2012 now open

Call Centre & Customer Management Expo will once again be held in the National Hall at London’s Olympia on Tuesday 2 and Wednesday 3 October 2012 and free registration has now been launched.

Call Centre & Customer Management Expo is committed to showcasing how customer service excellence is the best strategy for success, and how taking pride in being at the forefront of the contact centre industry will keep you ahead of the game, which is why 2012 sees the introduction of the brand new Customer Service Excellence Arena – in celebration of the industry.

Hosted by Claudia Thorpe, editorial director, and Ashley Williamson, head of partnerships for the Top 50 Call Centres for Customer Service, this brand new arena on the show floor will bring together experts, industry practitioners, and notable luminaries to celebrate contact centres as a driving force within the UK. This combination of high profile plenary speeches, interactive keynotes, interviews, contentious debates, and case studies will be taking place over the two days of the event. Speakers already confirmed include: Deloitte, BT and Henley Business School.

By attending the expo visitors are able to research, compare and test out leading products and services first hand before committing to a purchase. There are over 200 suppliers featured at the show including: Cisco, BT & Avaya, Oracle, Sennheiser, SAGE, Salesforce.com and many more.

Other popular features at the show include:

• Motivation & Incentives Area
  Dedicated to helping find solutions to inspire, encourage and retain your team, companies including: H Samuel, Ernest Jones, Leslie Davis, Corporate Rewards, Red Letter Days, Maxchoice and Wellkom, will be on hand to talk about rewarding and thanking employees.
• The Learning & Development Zone
  The Learning and Development Zone features companies that specialise in the field of customer service and contact centre training.

Also taking place on the show floor is the Call Centre Focus Conference. The Call Centre Focus Conference offers high-level strategic sessions, which showcase learning experiences to inspire the very best ideas and forward-thinking conversations. Speakers include:  golfbreaks.com, Lebara, Barclays Wealth, Ernst &Young, Wokingham Direct, Shop Direct and The Office of National Statistics.

What else is happening:

Taking place on the first night of Call Centre & Customer Management Expo is the European Call Centre & Customer Service Awards. The awards promote best practice and innovation in customer service and contact centre excellence and highlight its importance in today’s business climate.

What’s more, taking place next door is eCommerce Expo. Visitors to Call Centre & Customer Management Expo can attend for FREE with no need to register twice!

With a joint offering of suppliers, seminars and keynotes covering everything from quick delivery, to user-friendly websites and platforms; from great customer service to effective acquisition; and from efficient call centres to mobile commerce, attending both shows will ensure your company is equipped to deliver on every level.