White Paper: How Intelligent Automation Improves the Customer Experience

Enterprises that embrace digital platforms infused with artificial intelligence (AI) and automation can maintain and ultimately exceed customer expectations as they adapt to the new normal and innovate beyond the old ways of working and doing business.

NICE partnered with Omdia to highlight the combining of artificial intelligence and customer experience technologies and platforms.

This white paper discusses the drivers behind and benefits of bringing these technologies together for both the enterprise and its customers, providing examples of customer success stories and ending with key takeaways.