RESPONSE and Hiscox shortlisted for Best Outsourcing Partnership

RESPONSE and Hiscox have been shortlisted for the CCA Excellence Awards 2012 in the Best Outsourcing Partnership category.

The CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.

Brian Bannatyne, Managing Director, RESPONSE, said: “We are extremely proud to be working with a premium brand such as Hiscox. To be shortlisted for this award demonstrates the strength and depth of our partnership and also the continued passion, drive and enthusiasm of our people, who aim to not only delight the Hiscox customers, but to add value to the business by providing a true representation of the Hiscox brand.”

Kirti Srivastavi, Head of Operations & Service Delivery, Hiscox UK & Ireland: “We demand the highest standards and a first-class team that is able to represent the Hiscox brand with pride. RESPONSE has risen to this challenge and continues to innovate alongside us to ensure that we are seen as the specialist insurance provider, trusted, and able to live up to our promise – as good as our word.”

The Awards winners will be announced on the evening of 7th November 2012 at CCA’s Gala Dinner & Excellence Awards Ceremony, being held at The Hilton, Glasgow.