RXP Managing Director Paul Weald today sets sail aboard the MV Oriana to run workshops and think tanks as part of the Call Centre Executive Forum.

The Call Centre Executive Forum is a cruise around the Channel Islands on board the MV Oriana. The itinerary includes a combination of meetings, conference, workshops and networking.

RXP Managing Director Paul Weald has been selected to run both think tanks and workshops as part of the three-day agenda.

The purpose of a Think Tank is to allow a small group of delegates to exchange opinions, experiences and ideas on actions that can be taken on key issues facing their organisations or their industry. A workshop is for a larger group to review and challenge their thinking around a particular topic. All sessions are informal, thought provoking, and highly interactive.

Think Tanks include:

• The role contact centres play in fixing your disjointed organisation
• How to identify ‘value’ in a contact centre and develop actionable strategies to eliminate broken processes
• Creating branded multi-channel customer experiences

Paul Weald, comments: “The event provides an opportunity for senior executives to consider the key factors that affect their contact centre performance. The workshops and think tanks form a valuable part of learning, from both industry experts and from peers, just what can be achieved.”