Scottish contact centre in recruitment drive

Mearns-based contact centre operator, Journeycall, is recruiting additional information agents to handle an increase in contact centre business.

Deputy Managing Director, Trisha Pirie, said:

“Journeycall is a successfully growing business despite the downturn, reflecting our belief that markets for a high quality UK contact centre product continue to be robust.  We’re aiming to recruit an additional ten agents to deal with our essentially travel-industry-related expansion.”

Trisha Pirie

“The domestic rail travel sector, which forms the core of our business, has performed strongly, buoyed up by fewer people travelling abroad for their holidays.  Locally we have seen Laurencekirk station reopen, greatly improving public transport access to the heart of the Mearns, and indeed to Journeycall’s Laurencekirk headquarters, which is located beside the new station.”

The additional jobs will be based at Journeycall’s Brechin and Laurencekirk contact centres, with roles covering call handling and ticket fulfilment.

Trisha Pirie is very optimistic about the calibre of potential new staff available:

“We’ve been delighted with the consistently good quality and communication skills of contact centre staff recruited from the Aberdeenshire and Angus areas.  It’s a very strong endorsement of the work done by local schools and colleges, and I’m sure that we’ll continue to get talented people of all ages joining the Journeycall team.”

Journeycall has recently expanded its management team with the addition of a training manager and dedicated marketing resource.

Handling over 5,000 calls daily, Journeycall specialises in high quality customer support helplines, sales and fulfilment services, primarily for public transport operators, including Transport for London and Megabus.

Possible related pages:

1. The modern challenges of contact centre recruitment
2. New research on contact centre recruitment strategies
3. Oscars for Scottish contact centre