Comments on: Seven hot tips for call elimination http://www.callcentrehelper.com/seven-hot-tips-for-call-elimination-2457.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Peter Massey http://www.callcentrehelper.com/seven-hot-tips-for-call-elimination-2457.htm/comment-page-1#comment-7539 Peter Massey Tue, 20 Jan 2009 15:02:00 +0000 http://www.callcentrehelper.com/seven-hot-tips-for-call-elimination-2457.htm#comment-7539 Steve, great article highlighting the topic. My colleagues' book "The Best Service Is No Service" gives lots of examples and provides a great educational tool for management teams to get why contact avoidance should be a main strategy for any operation. A key point is that this is a way of working, not a project to hit contact rates. Steve, great article highlighting the topic. My colleagues’ book “The Best Service Is No Service” gives lots of examples and provides a great educational tool for management teams to get why contact avoidance should be a main strategy for any operation.

A key point is that this is a way of working, not a project to hit contact rates.

]]> By: Tips To Improve First Call Resolution And Drive Call Elimination | Speech Technology Magazine Blog http://www.callcentrehelper.com/seven-hot-tips-for-call-elimination-2457.htm/comment-page-1#comment-7331 Tips To Improve First Call Resolution And Drive Call Elimination | Speech Technology Magazine Blog Wed, 14 Jan 2009 18:30:30 +0000 http://www.callcentrehelper.com/seven-hot-tips-for-call-elimination-2457.htm#comment-7331 [...] as such we can’t help but highlight Steve Norman’s recent post about how drive call elimination during a [...] [...] as such we can’t help but highlight Steve Norman’s recent post about how drive call elimination during a [...]

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