Smartpoint Technologies

Company Name: Smartpoint Technologies

Address: Regatta Place, Marlow Road, Bourne End, Buckinghamshire, SL8 5TD

Tel No: 01628 551343

Contact Name: Alan Fewell

Contact Email: alan.fewell@smartpointsoftware.com

Weblink: www.smartpointsoftware.com

Profile: Ensuring that call centre staff have the right information at the right time is a significant challenge for most call centres. Good customer data integration has become critical to ensure an excellent customer experience but most often is expensive, complex and slow.

SmartPoint is truly innovative in its approach to delivering on-demand, enterprise-wide customer data to the desktop. With SmartPoint, organisations of all sizes are able to transform the entire customer experience so that call centre staff are empowered to interact with customers more efficiently and more profitably.

SmartPoint delivers context-based, real-time customer information directly to the call centre advisor’s desktop in a single dashboard thus avoiding the need to manually search multiple systems and train staff on every system.

SmartPoint dashboards work with existing CRM, ERP and back office systems and connect customer information from all sorts of other sources such as databases, email, file systems and web sites.

SmartPoint is rapidly gaining momentum in both private and public sectors and its customers include Elsevier, Solus, Zycko, London Borough of Sutton, London Borough of Camden, City of London, Wychavon District Council, Medway Council, Midwich, Canterbury City Council and Ashford Borough Council.

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