Solutions Connect Through the Cloud

VoltDelta has announced an integration to Oracle Service Cloud.

VoltDelta has extended the capabilities of its OASIS on-call contact centre with the customer experience solution Oracle Service Cloud.

The combined solution will deliver an extension to the multimedia contact centre and customer experience platform, with routing, segmentation and skill-set selection that can be based on customer information in Oracle Service Cloud.

The solution offers a unified multichannel customer care solution, enabled to meet customers on the communication channel they choose. Customer service agents can handle emails, chat sessions, social media posts and phone calls with the embedded OASIS soft-phone – all from a single desktop.

“The extension of our multichannel ACD OASIS on-call call centre solution with Oracle Service Cloud delivers a solution enabled to meet customers wherever they choose to interact with an organisation and to do so with efficiency and cost-effectiveness,” said Yusuf Bulan, Managing Director at VoltDelta International in Munich. “The combined solution delivers a multimedia contact centre and customer experience platform, deployed in the cloud, that helps companies offer a cohesive customer experience.”

For more information about VoltDelta, visit their website.