South West Contact Centre Awards 2010 – Winners

And the winners are…

The second annual regional awards for the South West was held on 24 June in Bristol and was attended by 300 professionals.

The winners

PEOPLE DEVELOPMENT AWARD – Office Response
Shortlisted: Computershare, Swindon Capita Partnership

BUSINESS IN THE COMMUNITY – GE Capital
Highly Commended: D. A. S. Legal Expenses. Shortlisted: Nutricia, Office Response

BEST SUPPORT TEAM – Accenture
Highly commended: TMP Worldwide. Shortlisted: Capita Life & Pensions (Cheltenham), Computershare, Swindon Capita Partnership, Capita Life & Pensions (Swindon), Motability

BEST RETENTION STRATEGY – Sitel
Shortlisted: Computershare

BEST OUTSOURCED PARTNERSHIP – Swindon Capita Partnership
Highly Commended: TMP Worldwide. Shortlisted: Royal Sun Alliance, Sitel, NTT Fundraising for Oxfam and Meningitis Trust

CUSTOMER SERVICE – Nutricia
Shortlisted: Eclipse, Yell, Nationwide and Swindon Capita Partnership

BEST USE OF TECHNOLOGY – Comet
Shortlisted: Sitel, Direct Line for Business, Computershare

EMERGENCY SERVICE AWARD – NTT Fundraising
Shortlisted: GWAS, Swindon Capita Partnership

SUPPORT PERSON OF THE YEAR – Hayley Blake, Nutricia
Shortlisted: Anna Waterstone (Capita Life & Pensions), Dave Aplin (Comet), Nic Rossitter (GE Capital), Lynne Whitfield (Accenture)

AGENT OF THE YEAR – Joe Mongon, TMP Worldwide
Shortlisted: Kevin Allen (Yell), Laura Rowlands (Capita TVL), Karen Morgan (UCAS), Bryan Bedford (Comet), Bridie Blower (NTT Fundraising)

TEAM LEADER OF THE YEAR – Mark Baitup, Accenture
Shortlisted: Lucy Pellant (Capita Life & Pension), Adam Beevor (Capita TVL), Lee Watts (UCAS), Fiona Jarrett (D. A. S. Legal Expenses)

TRAINER OF THE YEAR – Mark Dolman, Computershare
Shortlisted: Nohman Shah (Capita TVL), Lesley Grundy (Capita Life & Pensions)

MANAGER OF THE YEAR WITH UNDER 100 PERSONNEL – Kevin Dix, Swindon Capita
Shortlisted: Anne Williams (GE Capital), Annette John (Nutricia), Heather Dawes (Office Response], Will Lebatteux (Eclipse), Cathy Curtis (Computershare)

MANAGER OF THE YEAR WITH OVER 100 PERSONNEL – Katrina Joad, Comet
Shortlisted: Lana Grimes (Accenture), Jez O’Neill (NTT Fundraising)